POPIA Policy

Protection of Personal Information Act, 2013 — compliance policy for The Crime Bureau, operated by Safe City Solutions (Pty) Ltd. Last updated: 30 July 2026.

Our commitment

Safe City Solutions (Pty) Ltd is committed to protecting personal information and to processing it lawfully, fairly and transparently in accordance with the Protection of Personal Information Act, 2013 (POPIA) and the rights guaranteed by section 14 of the Constitution. As the "responsible party" for The Crime Bureau, we take reasonable steps to give effect to the eight conditions for the lawful processing of personal information.

The eight conditions for lawful processing

1. Accountability. We are responsible for ensuring the conditions below are met, and have appointed an Information Officer to oversee compliance.
2. Processing limitation. We process personal information lawfully and only to the minimum extent necessary — for crime and fraud reporting, verification and prevention — with a lawful basis for each purpose.
3. Purpose specification. We collect information for the specific, explicitly defined purpose of building a verified crime and fraud record and routing reports to the control room and authorities.
4. Further processing limitation. We do not further process personal information in a way incompatible with the purpose it was collected for.
5. Information quality. We take reasonable steps to ensure information is complete, accurate and not misleading — which is why every report is verified before publication.
6. Openness. We are transparent about our processing through this policy and our Privacy Policy, and we maintain the records required by law.
7. Security safeguards. We secure personal information against loss, damage and unauthorised access using appropriate technical and organisational measures, and require our operators to do the same.
8. Data subject participation. You may ask what information we hold about you and request that it be corrected or deleted, as set out below.

Special personal information & the public interest

The Crime Bureau necessarily processes information about alleged criminal conduct, which POPIA treats as special personal information. We rely on the grounds POPIA provides for such processing — including that it is necessary for the establishment, exercise or defence of a right or obligation in law, and for the prevention, detection and reporting of offences — and we apply enhanced safeguards, including verify-before-publish and restricted access.

Your rights as a data subject

Under POPIA you have the right to:

• be notified that we are collecting your information, or that it has been accessed without authorisation;
• request confirmation of, and access to, the personal information we hold about you;
• request that we correct or delete information that is inaccurate, irrelevant, excessive, out of date or unlawfully obtained;
• object, on reasonable grounds, to the processing of your information;
• not be subject to a decision based solely on automated processing; and
• complain to the Information Regulator.

How to exercise your rights

Send your request to our Information Officer at info@safercitysolutions.com. We may need to verify your identity before acting. We will respond within a reasonable time and in line with POPIA and PAIA. If you believe you have been wrongly named in a report, tell us and we will review it.

Access to information (PAIA)

Requests for access to records are handled under the Promotion of Access to Information Act (PAIA) using the prescribed form, subject to the Act's grounds for refusal and prescribed fees. Our PAIA manual is available on request and will be published on our legal page once finalised.

Information Officer & the Regulator

Responsible party: Safe City Solutions (Pty) Ltd (registration number 2007/004192/07), PO Box 1978, Bedfordview, 2008, South Africa.

Information Officer: Safe City Solutions (Pty) Ltd — info@safercitysolutions.com.

Information Regulator (South Africa): Physical and postal address and complaint forms are published at inforegulator.org.za. You may complain to the Regulator at any time.

See also: Privacy Policy · PAIA · Terms of use

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